Summary of Provision of Services for Community Pharmacy Programme (Community) of the Health Bureau (last update 19th Dec 2025)
Overview
This tender document issued by the Health Bureau of the Hong Kong Special Administrative Region, outlines the requirements for the “Community Pharmacy Programme (Community)”. The programme aims to engage community pharmacies to provide professional dispensing and value-added healthcare services to eligible patients.
Key Deadlines and Events
- Tender Closing Date: Tenders must be deposited in the Government Secretariat Tender Box before 12:00 (noon) on 6 February 2026 (Hong Kong time).
- Online Tender Briefing: Scheduled for 9 January 2026 at 3:00 p.m.. Interested parties must submit a reply slip to attend.
- IT Readiness Proof: The successful tenderer must submit proof of IT system readiness within 16 weeks from the date of the Letter of Conditional Acceptance.
Scope of Services
- The contractor is responsible for providing comprehensive pharmacy services, including:
- Dispensing Services: Dispensing drugs listed in the Designated Drug List or Community Drug Formulary to programme patients.
- Value-Added Services (VAS): Both standard and non-standard services that enhance patient care, such as clinical documentation and counseling.
- IT Integration: Interfacing the pharmacy’s internal system with the Government IT Platform (built on eHealth) for secure data sharing.
Service Provider Requirements
- Premises: The pharmacy must be a registered “Authorized Seller of Poisons” under the Pharmacy and Poisons Ordinance.
- Staffing:
- Community Pharmacist: A registered pharmacist must be employed to provide the services.
- Key Personnel: Must include a Project Leader and a Lead Pharmacist for clinical supervision and management.
- Financial & Professional Standing: Tenderers must provide audited financial accounts, a project management plan, and evidence of experience in healthcare-related services.
Tender Submission and Evaluation
- Submission Format: Tenders can be submitted via paper or the electronic tendering platform (e-TS).
- Evaluation Criteria: Tenders are assessed based on a Marking Scheme that includes a Technical Proposal (e.g., operation plan, quality assurance, innovative suggestions) and a Price Proposal (dispensing service fees).
- Contract Deposit: Successful bidders are required to pay a contract deposit or provide a banker’s guarantee.
Item No. | Description | Maximum no. of |
1 | Services at a Community Pharmacy | Five (5) |
2 | Services at a Community Pharmacy | Five (5) |
3 | Services at a Community Pharmacy | Five (5) |
4 | Services at a Community Pharmacy | Five (5) |
Total: | Twenty (20) |
Evaluation
The evaluation follows a formal Marking Scheme (set out in Annexes D and E of the Terms of Tender) that separately assesses the technical and price components.
Evaluation Approach
- Submission – A two-envelope approach with a technical to price weighting of 60% : 40%
- Stage 1 – Completeness Check
- Stage 2 – Assessment of Compliance with Essential Requirements
- Stage 3 – Technical Assessment
- Stage 4 – Price Assessment
- Stage 5 – Calculation of Combined Score
Technical Proposal (Stage 3 Assessment):
- Operation Plan: Evaluates the establishment of services, manpower arrangements, and clinical dispensing procedures.
- Value-added Services: Marks are awarded for the effectiveness and practicality of plans for Standard and Non-standard VAS.
- Innovative Suggestions: Pro-innovation proposals that enhance efficiency (e.g., technological solutions) can earn additional marks under Assessment Criterion.
- Experience and Qualifications: Assessment of the professional standing and experience of the tenderer and their key personnel
Section A – Execution Plan (84 pts)
- Project Management, Supervision and Training and Quality Assurance Plan (18 pts)
Operation Plan (36 pts)
Plan for the Provision of Standard Value-added Services (8 pts)
Plan for the Provision of Non-standard Value-added Services (2 pts)
Innovative Suggestions
Pro-innovation Proposal – directly relevant to the provision of the Services (15 pts)
ESG Proposal (5 pts)
Section B – Tenderers’ Experience (6 pts)
Tenderers’ Experience in the Provision of Healthcare- Related Service (6 pts)
Section C – Other Specific Criteria (10 pts)
Additional Service Session (8 pts)
Tenderers’ Acceptance of Elderly Health Care Voucher (2 pts)
Price Proposal (Stage 4 Assessment)
- Dispensing Service Fee: Tenderers must quote a fee per “Chargeable Unit” (one drug entity dispensed for up to four weeks)
- Estimated Service Price: This is calculated by multiplying the quoted fee by the “Estimated No. of Chargeable Units for 3 years
Source : Tender Notice of Health Bureau, HKSAR https://www.healthbureau.gov.hk/en/tender/251200_cpp_community/index.html